Store Manager 

Join our passionate Retail team at the Brotherhood of St. Laurence (BSL) as a Store Manager and help drive meaningful impact in the community.

Location: Burnley, Richmond 

Job Type: Permanent Full-Time working 38 hours per week - Tuesday to Saturday (8.55am -5.11pm)

Salary: Up to $61,821.55, based on skills and experience plus 12% superannuation

What we offer our employees:

• Salary packaging options to improve your take home pay – up to $18,500 can be packaged every year (details via AccessPay)!
• Career development opportunities
• Leave loading of 17.5%
• Flexible working arrangements
• Employee Assistance Program
• Discounted health insurance and free flu shots each year

About the role:

The Store Manager leads the team and provides day-to-day guidance and support. They oversee all store operations to ensure everything runs efficiently. This role is key to delivering strong financial results and an exceptional customer experience.

• Lead store operations and team performance: Supervise, coach, and support staff and volunteers to ensure efficient daily operations, excellent customer service, and achievement of sales targets.

• Deliver exceptional customer and donor experience: Model respectful and inclusive service, ensuring all customers and donors are greeted, assisted, and acknowledged in a professional and courteous manner.

• Manage stock control and visual merchandising: Oversee sorting, pricing, presentation, and rotation of donated goods to maximise revenue, while ensuring merchandising plans and safety procedures are followed.

• Maintain compliance and safety standards: Ensure store operations align with BSL policies, including health, safety, risk management, COVID-safe practices, and accurate record-keeping.

• Drive continuous improvement and community engagement: Encourage innovation, upskilling, and collaboration within the team, while building connections with the local community and supporting BSL’s mission and values.

About Brotherhood of St Laurence

We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.

The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.

What we are looking for:

We’re looking for a motivated and committed individual who is passionate about advancing BSL’s mission and dedicated to delivering excellence in their role.

To be successful in this role, we are looking for someone who has the following key skills and experiences:

• Proven leadership and team support: Demonstrated ability to lead, supervise, mentor and support staff and volunteers in a retail environment.

• Strong communication and interpersonal skills: Able to build effective relationships across diverse groups and communicate clearly at all levels.

• Well-developed organisational and problem-solving abilities: Skilled in managing time, prioritising tasks, making informed decisions, and resolving issues effectively.

• Retail knowledge and technical skills: Experience in visual merchandising, recycled goods, and proficiency in Microsoft Office (Word, Excel, Outlook); Retail Certificate III or higher preferred.

• Commitment to values and safety: Demonstrated understanding of and alignment with BSL’s values, including child safety, equity, inclusion, and cultural safety.

If this sounds like the right fit for you?

If you are interested in this exciting opportunity and looking to contribute to our organisation’s success, we’d love to hear from you.

Click APPLY NOW!

When completing your application, please upload each document as a separate attachment.

Your application must include:

• A tailored cover letter,
• A current resume showcasing demonstrated skills and experiences, and
• A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description. (optional)

Applications will be considered upon submission, so we encourage you to apply early.

To review the Position Description and to address the Key Selection Criteria, please click here. 

If you have any questions about the role, or want more clarification, please contact Helen Moppert at Helen.Moppert@bsl.org.au for a confidential discussion.

Applications close: Friday 1st of August 2025 at 11:55 PM

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.  Applicants must have proof of working rights in Australia.