BENEFITS
- Improve your take-home pay by using salary packaging options – up to $18,500 can be packaged every year (details via AccessPay)!
- Career development opportunities
- Leave loading of 17.5%
- Flexible working arrangements including a hybrid work arrangement.
- Employee Assistance Program
- Discounted health insurance and free flu shots each year
We’re looking for a professional Digital Workplace and Applications Specialist with relevant experience who wants to join our team on a full-time basis, working 38 hours per week based in Fitzroy.
THE ROLE
The Digital Workplace and Applications Specialist is responsible for providing support to the applications and digital workplace technologies in place, as well as participation in implementation of new applications and digital workplace solutions. The incumbent is responsible for supporting a nominated portfolio of applications and / or digital workplace technology platforms, cross training peers for backfilling purpose, and covering the support duties for other applications and technology platforms as needed, within Digital Workplace and Applications team.
- Work collaboratively within Digital Workplace and Application teams as well as wider ICT teams to achieve common goals and contribute towards continual improvement initiatives.
- Attend to requests and incidents escalated from Service Desk team and system administrators, fulfill requests and resolve incidents in timely manner.
- Liaise with application vendor support contact as needed to troubleshoot, develop and deploy permanent fix to reported problems.
- System changes management process to ensure any potential risk(s) are mitigated and system changes are implemented without causing any interruption to business operation.
- New application on-boarding process to ensure critical information is captured and security assessment is performed prior to the implementation.
- Develop and maintain documentation up to date instructions of critical system administration processes.
Salary will be in the range of $100,544.29 to $105,096.07 per annum, based on skills and experience plus superannuation.
ABOUT THE BROTHERHOOD OF ST LAURENCE
We are passionate about the work we do. We strive to create change that lasts for a more compassionate and just society - a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.
The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty. For over 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia. We are made up of 1500+ employees and 1000+ volunteers to make a difference in our communities.
WHAT WE ARE LOOKING FOR
Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.
To be considered for the role and be successful in it, we’re looking for someone who has the following key skills and experiences:
- IT degree and / or demonstrated experience and capabilities in providing 2nd level support and administration of enterprise applications and Office 365 platforms.
- Proven experience in managing Dynamics 365 Financial Operation instances utilising the Microsoft Devops stack.
- Strong technical skills and experience in troubleshooting and developing permanent fixes to reported problems. Proven experience in supporting applications in a mid to large-sized organisation is required.
- ITIL certification and/or demonstrated experience with practising ITIL processes, including incident and problem management, configuration, and change management processes.
- Excellent customer service skills with the ability to build positive customer relations with the stakeholders and end users.
- Knowledge of current legislative requirements, issues, directions, and standards in Government regarding records management and freedom of information requests.
CULTURE
BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.
APPLY NOW
If you have any questions about the role or want more clarification, please contact Jason Atkinson at 0447403444 for a confidential discussion.
To view the Position Description to address the Key Selection Criteria, please click here.
Applications close: Friday, 25 October 2024 at 11.55 PM.
The Brotherhood of St Laurence adheres to Government vaccination mandates.
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
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