Community Engagement Consultant
An exciting opportunity to join our Sunshine team building meaningful connections while guiding individuals and families through aged care programs and services.
What we offer our employees
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Salary packaging options to increase your take‑home pay – up to $18,500 can be packaged each year (via AccessPay)
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Career development opportunities
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17.5% leave loading
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Flexible working arrangements
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Employee Assistance Program
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Discounted health insurance and annual flu vaccinations
About the role
We are seeking an experienced Community Engagement Consultant to deliver high-quality, client-centred intake experience across Aged Care programs and services. In this role, you will act as the first point of contact for clients, families and referrers, providing timely personalised service information while conducting eligibility screening, intake and assessments in line with organisational policies and procedures.
Salary: $90,962.92 per annum, based on skills and experience plus 12% superannuation (pro-rata for part-time employment)
Key Responsibilities
- Provide a prompt response to calls/queries and provide targeted information to prospective clients, carers, advocates and referrers in relation to Brotherhood’s Aged Care programs and services.
- Update and maintain accurate information/ records in relevant database/systems in a timely manner
- Work in a collaborative manner with other team members to achieve optimal and responsive outcomes for clients. This may include initial visits to prospective clients with Case Managers to ensure seamless transition to the program
- Foster, advocate and implement a client service focus and practice
- Support business development, marketing and relationship building activities
About Brotherhood of St Laurence
BSL is committed to creating an Australia free of poverty. For over 90 years, we have partnered with communities, governments, and organisations to drive systemic change and deliver services that support people across all life stages.
With more than 1,400 employees and 1,000 volunteers, we work to ensure everyone can participate fully in social, civic, and economic life with dignity and respect.
What we are looking for
We are seeking a motivated and experienced community engagement consultant who is passionate about driving continuous improvements and supporting BSL’s mission.
Key skills and experience
- Relevant tertiary qualifications in Aged Care Case Management, Nursing, Allied Health or Social Work
- Demonstrated high degree of initiative and ability to identify and resolve problems and/or make appropriate recommendations
- Excellent interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
- Knowledge of The Care Manager software
- Demonstrated client service skills and commitment to the provision of high-quality client service
If this sounds like the right fit for you
We’d love to hear from you.
Click APPLY NOW!
Please upload each document as a separate attachment.
Your application must include:
Applications will be reviewed as they are received, so early submission is encouraged.
To address the Key Selection Criteria, please click here.
If you have any questions about the role, please contact Kathy Harly on 0387 814 240 for a confidential discussion.
Applications close: 11:59 pm Friday 3 July 2026
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
