Intake and Bookings Officer
We're seeking an enthusiastic Intake and Bookings Officer to join our dedicated NDIS Customer Service Team. This role involves managing and meeting Partner in the Community contract deliverables of NDIS Services within the Brotherhood of St Laurence (BSL) Disability Services portfolio.
- Location: Western Melbourne Area (WMA) region - based at our BSL NDIS Moonee Valley & Melbourne office (Niddrie, VIC 3041).
- Salary: A competitive remuneration package ranging from $78,862.07 - $84,561.95 per annum + 12% superannuation.
- Type of Employment: Permanent, full-time (38-40 hours per week).
This isn't just a job, it's a mission to create lasting change.
BSL BENEFITS
- Meaningful Work: Be part of a team dedicated to and valued for making a positive difference in the lives of children, families and individuals with delays and disabilities.
- Flexibility: Enjoy the flexibility of a full-time, permanent position with attractive benefits, including salary packaging, annual leave, rostered days off and the Employee Assistance Program.
- Cultural Values: A work environment that respects and actively supports diversity through provisions such as ten (10) paid days Aboriginal and Torres Strait Islander Cultural Leave.
- Diversity and Inclusion: Access to additional leave entitlements such as Reproductive Leave, Gender Affirmation Leave, Cultural Leave and Family and Domestic Violence Leave.
- Benefits: Including 17.5% leave loading on annual leave, the option to claim up to $18,500 per year via salary packaging, discounted health insurance, discounted child care and optional free flu shots each year.
ABOUT US
At the Brotherhood of St Laurence, we see possibilities.
We believe in unlocking potential and not being defined by limitations. We champion choice, community, and individual strengths, helping individuals thrive, not just survive.
Join a passionate, mission-driven team dedicated to lasting change. We work to create a more compassionate and inclusive society where everyone, regardless of ability, can fully participate.
Collaboration is key. We value and work closely with families, friends, and carers, recognising their crucial role in creating a supportive community. Because support matters.
With over 90 years of working alongside policymakers and the community, our legacy of advocating for poverty prevention and systemic change speaks volumes.
Ready to make a difference? Use your skills to empower individuals and build a more just society with BSL.
ABOUT YOUR NEW ROLE
As an Intake and Bookings Officer, your role is a pivotal function of the National Disability Insurance Scheme (NDIS). While working as part of a centrally managed Intake and Bookings Team, you will be responsible for managing and meeting Partner in the Community contract deliverables of NDIS Services in a defined geographical area.
As an Intake and Bookings Officer, you will play a critical role in ensuring timely, efficient, and responsive service provision to BSL's NDIS participants, customers, and the community. Additionally, as necessary, this position screens participant records, ensuring that all relevant participant/family/carers information is correct, current, and available.
ABOUT YOU
We are seeking applicants who have:
- Highly developed administrative and time management skills
- Proven experience working in a team environment that require for staff to pivot from one task to another flexibly and within short notice
- Lived experience with disability or awareness of the impact of existing or acquired disability upon individuals, families, carers and the community
- Highly developed communication, listening and relationship building skills
- Experience in working alongside community towards common goals
- Confidence using a variety of computer programs and equipment and ability to enter information accurately
- Experience with highly accountable processes that are subject to external review.
Apply to join us and help lead this exciting new phase of Disability Services.
HOW TO APPLY
When completing your application, please upload each document as a separate attachment.
Your application must include:
- A tailored cover letter
- A current resume showcasing demonstrated skills and experiences
- A 2-page (maximum) written response addressing the Key Selection Criteria found in the Position Description (PD).
SUPPORT
BSL is committed to making recruitment accessible. Our Position Descriptions are now provided in HTML format so they can be viewed easily across different devices and assistive technologies.
How to access the Position Description:
- Click the Position Description link in the job ad.
- The file will download automatically.
- Open the downloaded file - it will launch in your default web browser.
- If prompted, select your preferred web browser (we recommend Google Chrome for the best experience).
If you experience any issues submitting your application, please email the Recruitment Team for assistance.
QUESTIONS?
For confidential conversations or enquiries, please contact I-En Lim (Senior Manager - Customer Service, NDIS Services).
APPLICATIONS CLOSE
Sunday 12th April 2026 at 11:55 pm.
Equal Employment Opportunity (EEO) Statement
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Safeguarding Statement
BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
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