Careers at BSL

Disability Services Standards Lead - Local Area Coordination (LAC)

Apply now Job no: 497363
Work type: Permanent Full-Time
Location: Melbourne
Categories: Aged and Disability Support

Disability Services Standards Lead - Local Area Coordination (LAC)

We're seeking an enthusiastic Disability Services Standards Lead - Local Area Coordination (LAC) to join our dedicated Disability Operations Team. This role focuses on the development of a service model that considers available evidence, service frameworks/approaches, current practice, and the voice of people with lived experience within the Brotherhood of St Laurence (BSL) Disability Services Division. 

  • Location: Cross regional - Home office location is flexible across BSL NDIS offices (negotiable due to applicants' preference).
  • Salary: A competitive remuneration package ranging from $105,621.82 - $110,284.40 per annum + 11% superannuation and $13,000 vehicle allowance!
  • Type of Employment: Permanent, full-time (38-40 hours per week).

This isn't just a job, it's a mission to create lasting change.


  • Meaningful Work: Be part of a team dedicated to and valued for making a positive difference in the lives of children, families and individuals with delays and disabilities.
  • Flexibility: Enjoy the flexibility of a full-time, permanent position with attractive benefits, including salary packaging, annual leave, rostered days off and the Employee Assistance Program.
  • Cultural Values: A work environment that respects and actively supports diversity through provisions such as ten (10) paid days Aboriginal and Torres Strait Islander Cultural Leave.
  • Diversity and Inclusion: Access to additional leave entitlements such as Reproductive Leave, Gender Affirmation Leave, Cultural Leave and Family and Domestic Violence Leave.
  • Benefits: Including 17.5% leave loading on annual leave, the option to claim up to $18,500 per year via salary packaging, discounted health insurance, discounted child care and optional free flu shots each year.


At the Brotherhood of St Laurence (BSL), we see possibilities.

We believe in unlocking potential and not being defined by limitations. We champion choice, community, and individual strengths, helping individuals thrive, not just survive.

Join a passionate, mission-driven team dedicated to lasting change. We work to create a more compassionate and inclusive society where everyone, regardless of ability, can fully participate.

Collaboration is key. We value and work closely with families, friends, and carers, recognising their crucial role in creating a supportive community. Because support matters.

With over 90 years of working alongside policymakers and the community, our legacy of advocating for poverty prevention and systemic change speaks volumes.

Ready to make a difference? Use your skills to empower individuals and build a more just society with BSL.


As a Disability Services Standards Lead - Local Area Coordination (LAC), you will be responsible for the development of a service model that considers available evidence, service frameworks/approaches, current practice, and the voice of people with lived experience.

Reporting to the Senior Manager Service Standards, this position is responsible for developing a service model that is practical, has defined quality indicators and can easily be implemented for people with disability to ensure a quality service experience with measurable impact.


We are seeking applicants who have: 

  • Relevant knowledge and experience in quality, standards and or continuous improvement.
  • Demonstrated high level writing skills including previous experience writing policy, procedural, standards or other similar documents.
  • Demonstrated understanding of the National Disability Insurance Scheme (NDIS), NDIS Quality and Safeguarding Commission framework and quality standards.  
  • Demonstrated ability to identify and implement continual service improvements.
  • Relevant tertiary qualifications and/or experience in human services, quality and standards, project management or other relevant fields.
  • High level of proficiency in the use of standard application software such as the Microsoft Office suite and Learning Management System.

Apply to join us and help lead this exciting new phase of Disability Services.


When completing your application, please upload each document as a separate attachment.

Your application must include:

  • A tailored cover letter
  • A current resume showcasing qualifications, demonstrated skills and experiences aligned to the Position Description (PD)
  • A response to the four (4) statements below (approximately up to 300 words each)
  1. Alignment with the values and ideals of the Brotherhood of St Laurence, particularly regarding diversity, and inclusion.
  2. Demonstrated understanding of the National Disability Insurance Scheme (NDIS), NDIS Quality and Safeguarding Commission framework and any other relevant quality standards and frameworks.
  3. Highly developed interpersonal and communication skills with the demonstrated ability to influence and build effective relationships across all levels, both internally, externally and with people from diverse backgrounds.
  4. Demonstrated professional writing skills including previous experience writing policy, procedures, standards, or other similar documents.


For confidential conversations or enquiries, please contact Sophie Hallam, Senior Manager of Service Standards - Disability Services.


Sunday 19th May, 2024 at 11:55 pm. 


We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect.  We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.

Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
Hippy Australia
Given the Chance
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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.

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