Careers at the Brotherhood

Intake Officer

Apply now Job no: 493511
Work type: Permanent Full-Time
Location: Broadmeadows
Categories: Child Welfare, Youth and Family Services, Community Development, Administrative Assistants

  • Broadmeadows Office location
  • $54,464.09 - $59,430.18 per annum plus superannuation
  • Full-time position
  • Attractive salary packaging options available.

Summary of program and its objectives:

The ECEI approach supports children aged 0-6 years who have a developmental delay or disability, and their families/carers. The ECEI approach supports families to help children develop the skills they need to take part in daily activities and achieve the best possible outcome throughout their life. ECEI services delivers a range of functions including assessment, planning and interventions in line with the NDIS guidelines and ECIA best practice.

Main responsibilities of the role:  

The Intake Officer will assist and work alongside the Intake and Linkages Coordinator to meet contract deliverables in the delivery of the NDIS ECEI approach across contracted areas. This position will form part of a specialist team delivering office, phone and community based family centered information and support services in line with the NDIS ECEI approach.

The Intake Officer will assist the ECEI team to work with families of children aged 0-6 years, who have developmental concerns, to connect with supports and peer networks that facilitate living an ordinary life. The Intake team will be the first point of contact for families and professionals contacting the ECEI team and will be responsible for:

  • Providing information regarding ECEI and the NDIS
  • Supporting families to become aware of local mainstream supports
  • Processing new referrals, keeping families and professionals up to date with the progress of the referral
  • Completing data entry and reporting
  • Collating feedback and complaints from stakeholders and directing them to the appropriate team member.

To meet the selection criteria, candidates will require:


  • demonstrated experience in customer facing environments that support or provide services to the community
  • proven experience in an intake or data entry role
  • proven ability to articulate a basic understanding of the National Disability Insurance Scheme, the ECEI approach and early childhood best practice principles
  • proven ability to work in a highly flexible, dynamic team environment with well-developed organizational and time management skills with the ability to plan workload, prioritise and meet deadlines
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
  • proven ability to effectively use technology in the workplace including demonstrated knowledge and competency in Microsoft Office programs including Word, Excel, Outlook as well as other databases and systems
  • ability to identify and resolve problems and make appropriate recommendations for improvements
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community
  • networks within CALD or Aboriginal and Torres Strait Islander communities.

This is a full time position based in Broadmeadows. 

Salary range will be in the range of $54,464.09 - $59,430.18 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.

For further information on the role please contact Lynn Duncan on 0491 053 563.

As part of the Brotherhood’s recruitment and selection process, applicants will be required to undergo pre-employment checks as required, applicants will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check and current professional registration. 

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. 


Position Description

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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The Brotherhood of St Laurence (BSL) acknowledges and understands its obligations under the UN Convention on the Rights of the Child and recognises that all children and young people have the right to be treated with respect and care, and to be safe from all forms of abuse. BSL has a zero tolerance towards child abuse. Read the official statement signed by the Executive Director.

Find out more about the work of the Brotherhood
Brotherhood Books
Brotherhood of St Laurence Communtiy Stores
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The Brotherhood of St Laurence acknowledges and recognises the Traditional Owners of the land upon which we live and work, and we pay our respects to their Elders both past and present.